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1. What products do you sell?

At Kobalt Tools , we specialize in high-quality tools and equipment, including:

  • Power Tools

  • Hand Tools

  • Tool Storage & Work Benches

  • Air Tools & Compressors

  • Levels & Measuring Tools

  • Power Tool Accessories

All products are selected to ensure durability, performance, and reliability for both professionals and home users.

2. Where do you ship?

We offer global shipping, except for Asia and certain remote regions.
If you are unsure whether your location is supported, please contact us at [email protected] before placing an order. 

3. How long does order processing take?

Orders are processed within 1–2 business days after payment confirmation.
Once shipped, you will receive a tracking number via email.

4. What shipping methods are available?

We currently offer the following shipping options:

  • Standard Shipping: DHL or FedEx

    • Delivery time: 10–15 days

    • Shipping fee: $12.95

  • Free Shipping: EMS

    • Available for orders above $50

Shipping times may vary depending on destination and customs clearance.

5. What payment methods do you accept?

We accept secure online payments through:

  • Visa

  • MasterCard

  • JCB

  • PayPal

All transactions are encrypted to ensure your payment information is fully protected.

6. Can I change or cancel my order?

If your order has not yet been shipped, you may request changes or cancellation by contacting our customer service as soon as possible at [email protected].
Once an order is shipped, it can no longer be modified.

7. What is your return policy?

We accept returns within 15 days of receiving your products.

To be eligible for a return:

  • Items must be unused and in original packaging

  • Proof of purchase is required

Please contact [email protected] to receive return instructions before sending any items back.

8. Who covers return shipping costs?

Return shipping costs are the responsibility of the customer unless the product is defective or incorrect due to our error.

9. What should I do if I receive a damaged or wrong item?

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at [email protected].
Include clear photos and your order number so we can assist you quickly.

10. How can I contact customer support?

Our customer support team is always happy to help.

📧 Customer Service Email: [email protected]
🏢 Company Address: 8380 West 67th Avenue
Arvada CO, United States (US)
80004

We aim to respond to all inquiries within 24–48 business hours. 

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