You may request a return or exchange within 15 days from the date you receive your order.

To be eligible:

• Items must be unused, unworn, and in original condition

• Products must be returned in their original packaging

• Proof of purchase is required

Items that do not meet these conditions may not be accepted.

For hygiene and safety reasons, certain items may not be eligible for return or exchange unless they arrive damaged or defective.
Please contact our customer service team for confirmation before sending any items back.

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team at [email protected]

2. Provide your order number and reason for return or exchange

3. Our team will review your request and provide return instructions if approved

Please do not send products back without prior authorization.

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

• Original shipping fees are non-refundable

We recommend using a trackable shipping service to ensure safe delivery.

If you would like to exchange an item:

• Exchanges are subject to product availability

• If the replacement item has a price difference, the balance will be adjusted accordingly

• Once we receive and inspect the returned item, the replacement will be processed

After we receive and inspect your returned item:

• Approved refunds will be issued to the original payment method

• Refund processing time may take 5–10 business days, depending on your payment provider

If you receive a damaged, defective, or incorrect item:

• Please notify us within 48 hours of delivery

• Send clear photos and your order number to [email protected]

We will arrange a replacement or refund at no additional cost.

• Order Processing Time: 1–2 business days

• Standard Shipping: DHL or FedEx (10–15 days, $12.95)

• Free Shipping: EMS (15–25 days) for orders over $50

Delivery times may vary depending on destination and customs clearance.

We ship globally, except for certain regions in Asia and remote areas.
If you are unsure whether we ship to your location, please contact us before placing an order.

If you have any questions regarding returns or exchanges, please contact us:

• Store Name: Kobalt Tools

• Customer Service Email: [email protected]

• Company Address: 8380 West 67th Avenue
  Arvada CO, United States (US)
  80004
  

Our support team aims to respond within 24–48 business hours.